Overview
Position: technical architect – software
Employer details Charter
Job details
Location: 5700 1 St SW #134Calgary, ABT2H 3A9
Workplace information On site
Salary: $135,000 annually / 40 hours per Week
Terms of employment Permanent employment: Full time
Day, Evening, Morning
Starts as soon as possible
Benefits: Health benefits
vacancies 1 vacancy
Source Job Bank #3162045
Overview
Languages
English
Education
Bachelor’s degree
Experience
3 years to less than 5 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
Business Execution
• Partner with Sales and Presales team members in identifying and scoping
opportunities.
• Provide technical leadership and mentorship across Service Delivery teams, delivering
on customer business outcomes with high quality and satisfaction.
• Attend RFP Go/No-Go meetings when services are specified. Provide technical
commentary and opinion to allow the team to come to a consensus decision.
• Statement of Work, Tech and Field Assist, and other documentation creation, often
directly, other times in conjunction with other team members.
• Contribute to RFP responses where expertise is applicable or work to identify the
necessary technical resources to support the response.
• Provide support to pre-sales engineers on opportunities when subject matter expertise
is required.
• Work across Charter to develop and implement best practices required to efficiently
deliver quality solutions in a repeatable fashion. This includes, but not necessarily
limited to:
o Standard Operating Procedures (SOPs)
o Design reference practices
o Templates – configuration, test plans, migration plans etc.
o Design As-Build documentation
o Gather Info templates to allow more effective pre-sales engagements.
o Customer play/run books.
• Understand and adopt applicable performance metrics, such as billable utilization
targets, and strive to align the team to meet or exceed business goals and objectives
set by management.
• Collaborate with the Service Delivery Leadership team to help identify gaps,
challenges and issues/problems that add risk to Charter and our customers. Carry out
any/all identified activities within the team in alignment with management directives.
Technical Delivery
• Lead Delivery engagements as a ‘Technical Prime’ within projects of varying size,
complexities and across multiple vendor and technology platforms
• Be a Subject Matter Expert within the Charter community on specific technologies and solutions, bringing expertise within the broader technical teams and adjacent
business units.
• Support the Charter Sales community, helping to develop new opportunities with
customers by bringing technology experience and leadership to pre-sales meetings,
services specification, and the writing of Statements of Work and other
documents/artifacts.
• Contribute to RFP responses when relevant to your subject matter expertise, including
Go/No-Go discussions/decisions, technical writing, and services estimates/specification.
Team/People Engagement
• Promote a team environment which aligns with overall Charter’s strategic framework.
• Contribute to development of technical team members.
o Act as a technical coach to assist in growth, performance, and fulfillment,
helping to ensure that personal goals are in close alignment with Charter
needs.
o Participate in mid-year and year-end reviews of technical team members.
o Educate the Delivery teams on emerging technologies and capabilities.
o Conduct cross team technical training.
o Lead new solution implementation, document and training of other team
members.
• Provide guidance to the various Sales Engineers who may be aligned to customers
that fall within the assigned market segment or Delivery Business Units.
• Attend team planning meetings associated to the work assigned. Provide support to
the Project Managers and the other technical team members.
• Attend project status meetings (internal or external) with focus on the customer,
ensuring proper tracking against budget and schedule.
• Adopt, document and leverage tools and defined processes, setting a high standard
and example for others to follow.
• Promote technical growth within the team by identifying shadowing opportunities
between peers, attending partner-led workshops and courses, and striving to obtain
certifications that are in line with Charter needs.
• Assist in onboarding new team members, collaborating with People and Culture and
management to offer training on tools, processes and key techniques that lead to
success.
• Establish and maintain strong relationships with vendors, distributors, and end
customers.
Additional information
Personal suitability
Efficient interpersonal skills
Initiative
Team player
Analytical
Proactive
Quick learner
Benefits
Health benefits
Dental plan
Disability benefits
Health care plan
How to apply
By email
chartercanadajobs@gmail.com
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