Overview
Position: Guest Service Coordinator
Employe: Prestige Vernon Hotel
Job details
Location :4411 – 32nd St.Vernon, BCV1T 9G8
Work location: On site
Salary: $25.00 hourly / 35 to 40 hours per week
Terms of employment: Permanent employment Full time
Evening, Shift, Morning, On call, Day, Weekend
Starts as soon as possible
Benefits: Health benefits
Vacancies: 1 vacancy
Overview
Languages
English
Education
· Secondary (high) school graduation certificate
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
· Hotel, motel, resort
Responsibilities
Tasks
· Interact effectively with resort guests and co-workers to create a positive experience
· Monitor, respond, and process guests’ online feedback of hotel
· Handle guest registration and room assignments; accommodating special requests whenever possible in a timely manner
· Process group arrivals and departures
· Take, cancel, and change room reservations
· Answer all incoming phone calls in a professional manner
· Ensure privacy of guests
· Provide information on resort facilities and services with hours of operation
· Share general information on points of interest in the area and services in the community
· Process guest departures, calculate charges, and receive payment
· Understand basic accounting principles, including debit and credit transactions
· Complete the daily Front Desk duty sheet
· Provide supervision of Guest Service Agents (in the absence of General Manager, Assistant GM,or Guest Services Supervisor)
· Assist with training of Guest Service Agents
· Oversee all reservations, groups, proposals, and revenue management tasks as directed by the General Manager
· Monitor procedures and processes to maximize of revenues and control of expenses
· Assist the General Manager with Accounts Receivable, including company credit applications, invoicing, and collections
· Act as a concierge at front desk for VIP guests
· Complete other duties as assigned by the General Manager
Additional information
Personal suitability
· Accurate
· Client focus
· Dependability
· Efficient interpersonal skills
· Excellent oral communication
· Excellent written communication
· Initiative
· Judgement
· Organized
· Team player
Benefits
Health benefits
· Dental plan
Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for youths
· Offers on-the-job training tailored to youth
· Offers mentorship, coaching and/or networking opportunities for youth
· Provides awareness training to employees to create a welcoming work environment for youth
How to apply
By email
humanresources@prestigehotels.ca
In person
4411 – 32nd St.Vernon, BCV1T 9G8Between 11:00 AM and 04:00 PM
What you must include in your application:
Cover letter
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