Overview
Guest service agent
Employer: True Key Hotels & Resorts Limited
Job details
• Location: 7517 Main Street West suite 2Radium Hot Springs, BCV0A 1M0
• Salary: $18.00 hourly / 30 to 40 hours per Week
• Terms of employment: Term or contract Full time
• Day, Early Morning, Evening, Flexible Hours, Morning, Night, Shift, To be determined, Weekend
• Start date: Starts as soon as possible
• Benefits: Financial benefits
• Vacancies: 2 vacancies
• Verified
• SourceJob Bank #2612955
Overview
Languages
English
Education
• Secondary (high) school graduation certificate
Experience
Will train
Work setting
• Staff accommodation available
Responsibilities
Tasks
• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Investigate and resolve complaints and claims
• Exchange foreign currency
• Process guests’ departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Handle wake-up calls
• Perform light housekeeping and cleaning duties
• Provide customer service
Additional information
Work conditions and physical capabilities
• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure
Personal suitability
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
Benefits
Financial benefits
• Commission
How to apply
By email
kgaudreau@truekey.ca
