Overview
Position: guest service supervisor
Employer: Prestige Hudson Bay Lodge Smithers
Job details
Location: 3251 Highway 16 East Smithers, BCV0J 2N0
Work location: On site
Salary: $25.00 hourly / 30 to 40 hours per week
Terms of employment: Permanent employment Full time
Early morning, Evening, Shift, Morning, Night, On call, Day, Weekend
Starts as soon as possible
Benefits: Health benefits
Vacancies: 1 vacancy
Source: Job Bank #3616237
Overview
Languages
English
Education
· Secondary (high) school graduation certificate
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
· Hotel, motel, resort
Responsibilities
Tasks
· Interact effectively with resort guests and co-workers to create a positive experience
· Monitor, respond, and process guests’ online feedback of hotel
· Handle guest registration and room assignments; accommodating special requests whenever possible in a timely manner
· Process group arrivals and departures
· Take, cancel, and change room reservations
· Answer all incoming phone calls in a professional manner
· Ensure privacy of guests
· Provide information on resort facilities and services with hours of operation
· Share general information on points of interest in the area and services in the community
· Process guest departures, calculate charges, and receive payment
· Understand basic accounting principles, including debit and credit transactions
· Complete the daily Front Desk duty sheet
· Provide supervision of Guest Service Agents (in the absence of General Manager, Assistant GM,or Guest Services Supervisor)
· Assist with training of Guest Service Agents
· Oversee all reservations, groups, proposals, and revenue management tasks as directed by the General Manager
· Monitor procedures and processes to maximize of revenues and control of expenses
· Assist the General Manager with Accounts Receivable, including company credit applications, invoicing, and collections
· Act as a concierge at front desk for VIP guests
· Complete other duties as assigned by the General Manager
Supervision
· Staff in various areas of responsibility
Additional information
Personal suitability
· Accurate
· Client focus
· Efficient interpersonal skills
· Excellent oral communication
· Excellent written communication
· Flexibility
· Initiative
· Interpersonal awareness
· Judgement
· Organized
· Team player
Benefits
Health benefits
· Dental plan
· Health care plan
Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for youths
· Offers on-the-job training tailored to youth
· Offers mentorship, coaching and/or networking opportunities for youth
· Provides awareness training to employees to create a welcoming work environment for youth
How to apply
By email
humanresources@prestigehotels.ca
In person
3251 Highway 16 EastSmithers, BCV0J 2N0Between 10:00 AM and 04:00 PM
What you must include in your application:
Answers to the following screening questions:
Do you have experience working in this field?
What might be required by the employer later in the hiring process:
References attesting experience
Letter of recommendation
You must sign in to apply for this position.